Privacy Policy
This Privacy Policy explains how Al Amal collects, uses, shares and protects personal information when you visit our website, request insurance support or communicate with our team.
Your privacy matters to us
This Privacy Policy applies to alamalinsurance.com and to personal information you provide to Al Amal through our website forms, email, telephone, WhatsApp and related customer-support channels.
Al Amal provides customer support and insurance facilitation services. We help customers explore and understand insurance options and coordinate relevant steps through our UAE insurance network.
Insurance policies are issued by the applicable UAE-licensed insurance provider and may be arranged through licensed insurance partners. Those organisations may have their own privacy notices and may separately determine how personal information provided to them is processed.
This Privacy Policy is intended to explain our current data practices and should be read together with any additional privacy information provided when particular information is requested.
Last updated: 12 September 2026
Information you provide to Al Amal
The information collected depends on the service or support you request.
Contact Information
This may include your name, telephone number, email address, emirate and preferred contact method.
Insurance Enquiry Information
We may collect information about the type of insurance you need and details reasonably necessary to understand or process your enquiry.
Vehicle & Motorbike Information
This may include make, model, year, vehicle value, registration emirate, motorcycle engine capacity, declared use, preferred cover type and previous-claims information.
Health Insurance Information
For health-insurance enquiries we may collect information such as the type of plan required, number and ages of members, network preferences and other information needed to understand the request.
Travel Information
This may include destinations, travel dates, number and ages of travellers, trip type and visa-related insurance requirements where applicable.
Home & Property Information
This may include whether you rent or own, property type, location, cover required and approximate contents or building information where relevant.
Pet Information
Pet-insurance enquiries may include pet type, breed, age and other information required to check available insurance options.
Business Information
Business enquiries may include company activity, industry, business locations, employee information, assets, vehicles, turnover or other information relevant to the insurance requested.
Claims Information
If you ask us for claims-related support, we may collect your policy information, insurance provider, incident date, claim status and a description of the support you need.
Communications
We may retain correspondence and information you send to us by website form, email, telephone, WhatsApp or other agreed communication channels.
Please share only what is necessary
Some insurance processes, particularly health insurance and claims, can involve sensitive personal information.
Our initial website forms are designed to collect only basic information. Please do not submit medical records, Emirates ID numbers, payment-card information, police reports or other highly sensitive documents through the general message field unless you have received clear instructions about what is required and how it should be provided.
Where sensitive information is genuinely required later in the insurance or claims process, it should be limited to what is reasonably necessary and handled according to the applicable legal and policy requirements.
Do not send unnecessary documents
Requesting an initial quote generally does not require you to upload every identification, medical or claims document immediately.
Our team can tell you what information is required for the next stage and, where applicable, whether information should be sent directly to the relevant insurance provider or licensed insurance partner.
Why Al Amal processes personal information
We use personal information only for relevant business, customer-support and lawful purposes.
Respond to Enquiries
To contact you, understand your request and provide relevant customer support.
Insurance Quotations
To help obtain or facilitate suitable insurance options and quotations through relevant insurance providers or licensed insurance partners.
Customer Support
To help with policy-related questions, renewals and other customer-service requests.
Claims Guidance
To understand a claims-support enquiry and help explain the relevant next steps or documentation requirements.
Security & Fraud Prevention
To help protect our website, communication channels, customers and business from misuse, fraud, spam or security threats.
Legal Requirements
To comply with applicable laws, regulatory requirements, lawful requests and the establishment or defence of legal rights where necessary.
When we process your information
Depending on the circumstances and applicable law, personal information may be processed based on your consent or another lawful ground permitted under UAE law.
For example, processing may be necessary to respond to a request you make, take steps connected with an insurance enquiry or arrangement, comply with applicable legal obligations, protect rights or respond to lawful authority requirements.
Where processing is based specifically on consent, you may withdraw that consent subject to applicable law and any processing that is otherwise legally permitted or required.
Who may receive your information?
We do not promise that information is never shared. Insurance enquiries often require information to be provided to relevant organisations so that your request can be handled.
Insurance Providers
Relevant UAE-licensed insurance providers may receive information necessary to assess eligibility, prepare a quotation, underwrite a risk, administer a policy or handle a claim.
Licensed Insurance Partners
Information may be shared with relevant licensed insurance partners where necessary to assist with arranging or facilitating an insurance requirement.
Technology & Service Providers
We may use hosting, form-processing, communications, cybersecurity, technical-support and other service providers that process information on our behalf or as part of the services they provide.
Authorities & Legal Requirements
Information may be disclosed where reasonably necessary to comply with applicable law, regulatory requirements, court orders, lawful authority requests or to establish or defend legal rights.
We do not sell your personal information to advertisers
Personal information collected for an insurance or customer enquiry is not sold by Al Amal to third-party advertisers.
Our website uses external technical services
Our website currently uses third-party technology to operate certain features.
In particular, website quote and claim-enquiry submissions are processed using Web3Forms. Information submitted through those forms is therefore transmitted through that service as part of delivering the enquiry to Al Amal.
Our website also loads certain technical resources such as fonts, icons, stylesheets or scripts from third-party content-delivery services. When your browser requests those resources, the relevant provider may receive technical information such as your IP address, browser information and request details.
External communication channels
If you contact us using WhatsApp, email, telephone or another external platform, information is also processed through that service or communications provider.
Those external services operate under their own applicable privacy terms in addition to this Privacy Policy.
Information may be processed outside the UAE
Some website, communications or technology providers may operate systems or infrastructure in other countries.
Cross-border handling of information
As a result, personal information handled through some external services may be transmitted to or processed from locations outside the United Arab Emirates.
Where cross-border processing is subject to applicable UAE personal-data requirements, it should be handled in accordance with those requirements and any applicable safeguards or conditions.
How long do we keep information?
We do not intend to keep personal information for longer than is reasonably necessary for the purpose for which it was collected.
Retention can depend on factors such as whether your enquiry is ongoing, whether an insurance relationship or claim remains active, applicable legal or regulatory requirements, recordkeeping needs, disputes and the establishment or defence of legal rights.
When personal information is no longer reasonably required, it should be deleted, anonymised or otherwise handled in accordance with applicable requirements.
Different records may have different retention periods
A general enquiry may not need to be kept for the same period as information connected with an issued insurance policy, ongoing claim, complaint or legal requirement.
We therefore do not publish one fixed retention period for every category of information.
How we approach personal-data security
We aim to use reasonable technical and organisational safeguards appropriate to the nature of the information and our operations.
No system can guarantee absolute security
While reasonable measures can reduce risk, internet transmission, email, messaging systems and electronic storage cannot be guaranteed to be completely secure in every circumstance.
Customers should avoid sending unnecessary sensitive information through general website messages or unsecured channels and should contact us if they are unsure how particular documents should be provided.
Contact about your enquiry is different from marketing
If you submit an enquiry, we may contact you using the information you provide for purposes reasonably connected with that enquiry, quotation, policy support, renewal or claim-related request.
If Al Amal sends separate promotional or marketing communications, those communications should be handled in accordance with applicable UAE requirements and any relevant consent or communication preferences.
You can ask us to stop optional marketing communications by contacting info@alamalinsurance.com .
Requests concerning your personal information
Subject to applicable UAE law, circumstances and legal exceptions, you may have rights concerning the personal information processed about you.
Request Information
You may ask for information about relevant personal-data processing and the information held about you, where applicable.
Correct Information
You may request correction or completion of inaccurate personal information, subject to applicable requirements.
Request Deletion
In circumstances provided by applicable law, you may request deletion of personal information that is no longer required, subject to legal exceptions and retention obligations.
Restrict Processing
You may have the right to request restriction or cessation of certain processing in circumstances recognised by applicable law.
Withdraw Consent
Where processing is based on consent, you may withdraw that consent. Withdrawal does not make prior lawful processing invalid.
Contact Us
To make a privacy request, email info@alamalinsurance.com .
We may need to verify your identity
Before acting on a privacy request, we may need enough information to reasonably verify that the request relates to you. Certain requests may also be limited where applicable law permits or requires continued processing or retention.
Technical information when you use our website
Website hosting, security systems, servers and third-party technical resources may automatically process limited technical information when you visit the site.
This can include information such as IP address, browser type, device information, timestamps, requested pages and technical logs.
Such information may be used for operating the website, troubleshooting, security and fraud prevention.
Cookies and similar technologies
The current website is not intended to rely on advertising cookies for selling personal information or serving targeted advertisements.
If analytics, advertising or other optional tracking technologies are introduced later, this Privacy Policy and any applicable cookie controls should be updated accordingly.
Children's information
This website is intended primarily for adults seeking insurance and related customer support.
We do not intentionally ask children to submit insurance enquiries independently. Where information about a child or dependent is required for a legitimate insurance purpose, it should be provided by or with the involvement of an appropriate parent, guardian, sponsor or other authorised person as applicable.
Links to third-party services
Our website may link to third-party websites, insurance providers, regulators, complaint bodies or communication services.
Their websites and services operate under their own privacy notices and terms. Al Amal's Privacy Policy does not control how an independent third party processes information collected directly through its own website or service.
Changes to this Privacy Policy
We may update this Privacy Policy when our services, website, technology providers, data practices or applicable requirements change.
The latest version will be published on this page with an updated revision date. We encourage users to review this page periodically.
Contact Al Amal about your personal information
If you have a question about this Privacy Policy or want to make a request concerning personal information held by Al Amal, contact us using the details below.
- info@alamalinsurance.com
- +971 50 660 9237
- No. 4, Lotus Building, Liwara 2, Al Bustan, Ajman, UAE
Privacy request
When emailing us, please use a clear subject such as “Privacy Request” and explain what you are requesting.
Please do not email copies of sensitive identity documents unless we specifically request them through an appropriate process.
Email a Privacy Request